Returns

Returns & Refunds Policy
All products undergo comprehensive quality control and are checked for faults and damage before they are sent to customers

If you are not completely satisfied with your purchase for any reason, you can simply return the item within a 28 day period. Item(s) must be unused and still in a brand new condition and must be returned with the original packaging

In the unlikely event that you receive a product that is faulty or not what you ordered from our site then you can return it to us and we will exchange it for you. Please contact our Customer Service team prior to organizing return.

If you are returning an item because it is unwanted, you will have to incur the cost of returning it to us. In this case the original postage fee if paid, will be non-refundable.

When we receive the item, we will inspect it to ensure everything is present and in its original condition to confirm its eligibility for refund. We process refunds as quickly as possible and you will receive an email to notify you when the refund has been processed. We aim to process all refunds within 7 days, but please allow a maximum of 30 days for the refund to be processed.

If you are returning an item because it is unwanted, you will have to incur the cost of returning it to us.

Return address: BeScent, 23A Balena Close Poole Dorset BH17 7EB